Service 

Remote Service and Digital Maintenance - Efficient and Transparent User Support

  • Support with the NETservice and SERVICEcamera

  • Cross-manufacturer maintenance


NETSERVICE

Your Access to the Digital Service

The NETservice has been specially developed for the high demands of customers in the machine tool industry. The main user advantages over previous remote sessions are especially in the multi-user conference, the maximum data security and the optional plug-and-play connection of the new SERVICEcamera from DMG MORI.

HIGHLIGHTS

  • Operators, hotlines, service technicians and experts operate via a multi-user conference in the communication network
  • Immediately available expert know-how
  • Transparency by logging of all service activities
  • Direct replay of document updates possible
  • Optional connection of the SERVICEcamera
  • Higher solution rate due to access to CELOS, IPC and NC

SERVICEcamera- Livestream for the NETservice

The connection of the optional SERVICEcamera enables the livestream from the machine directly to the DMG Mori hotline. The visual supplementation of known phone and online sessions with our DMG Mori service

  • Plug-and-play connection without preconfiguration between SERVICEcamera and NETservice using the IoTconnector
  • Visual support enables faster problem identification and resolution
  • Fast and safe 5G WiFi-transmission
  • Splash-proof housing
  • Integrated lighting and laser pointers
  • Photo and video storage on the SERVICEcamera and IoTconnector for later use

IoTconnector – Full Connectivity


  • IoTconnector connects DMG MORI machines of older generations as well as third-party machines with CELOS
  • Standardized interfaces enable data exchange between the IoTconnector and CELOS APPs such as the NETservice
  • The integrated firewall with automatic updates ensures the highhest possible protection

The Retrofit-Kit of the IoTconnector

Of course, stock machines have the possibility to retrofit the IoTconnector and thus also the NETservice.

The Retrofit-Kit of the IoTconnector

Simple retrofitting of the IoTconnector with integrated magnetic mount, USB and Ethernet connection at any point around the machine.

The NETservice is available pre-installed on every IoTconnector and thus an integral part of the latest generation of DMG MORI machines. Customers with stock machines have the possibility to retrofit the IoTconnector by means of an integrated magnetic mount, USB and Ethernet connection at any point around the machine.

Monitoring- & Service Package

The NETservice and the IoTconnector are part of the Monitoring- & service Package of DMG Mori. The package also contains a further three products, which make it easy to start digitizing.

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